Refund policy
🔁 Return & Refund Policy
Effective Date: 15th Feb 2026
Brand Name: iZoro
At iZoro, every product is carefully designed and quality-checked before dispatch. Since our products are 3D printed and made with precision, we request you to read our policy carefully before placing an order.
📦 Returns
We accept returns only in the following cases:
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The product was damaged during shipping
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You received the wrong item
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The product has a manufacturing defect
✅ Return Window
You must raise a return request within 48 hours of delivery.
To initiate a return, email us at:
📧 support@izoro.in
Please include:
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Order ID
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Clear photos/videos of the product
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Unboxing video (mandatory for damaged claims)
❌ Non-Returnable Items
Due to the nature of 3D printing and small-batch production, we do not accept returns for:
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Change of mind
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Minor layer lines or surface texture (normal in 3D printed products)
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Slight color variations
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Used or damaged items after delivery
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Custom-designed or personalized products
💰 Refund Policy
If your return is approved:
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Refund will be processed within 5–7 business days
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Amount will be credited to the original payment method
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Shipping charges are non-refundable (unless the error was from our side)
🔄 Replacement Policy
For damaged or defective items, we may offer:
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Free replacement
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Refund (case-by-case basis)
🚚 Shipping & Damage Disclaimer
We ensure proper packaging. However:
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Damage claims must include an unboxing video
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Without proof, we may not be able to process claims
📍 Cancellation Policy
Orders can be cancelled within 6 hours of placing the order.
Once the order is processed or shipped, cancellation is not possible.
⚖ Legal Information
This policy is governed by Indian consumer laws.
For disputes, jurisdiction shall be Jharsuguda, Odisha, India.
📦 Reverse Pickup
If return is approved:
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We may arrange reverse pickup
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Customer may need to ship the product back (shipping cost reimbursed after inspection)